Privacy Policy - Smart Spark Vapor

1. Introduction

At Smart Spark Vapor, accessible at smart-spark-vapor.com, we are firmly committed to safeguarding the privacy and personal data of our users, customers, and partners. Your trust is important to us, and we endeavor to process all personal data transparently, fairly, and in compliance with applicable regional and international data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, disclose, and protect the information you provide to us.

2. Scope of This Policy and Data Controller Information

This Privacy Policy applies to all personal data collected via our website, smart-spark-vapor.com, and its associated services. For purposes of data protection law, Smart Spark Vapor is the data controller for personal data collected through our website. We determine the purposes and means of processing your personal data.

For questions or concerns related to this Privacy Policy or the handling of your personal data, please contact us at [email protected].

3. Categories of Data We Process

We collect and process the following categories of personal data:

a) Usage Data
Includes information about how you interact with smart-spark-vapor.com, such as IP address, browser type and version, time zone setting, page views, session duration, referring pages, and navigation paths.

b) Account Data
Data provided when you create an account, enroll in an email list, or complete a checkout process. Such data includes your name, email address, mailing address, and phone number.

c) Profile Data
Includes your login credentials, purchase history, product preferences, wish lists, and responses to surveys or promotional campaigns.

d) Communication Data
Covers correspondence with our support team, customer service interactions, email content, and any additional information shared via contact forms or direct emails.

e) Technical Data
Includes device type, operating system, device identifiers, system configuration settings, and mobile platform data.

f) Transaction Data
Refers to payment details (excluding full card details, which are handled securely by our third-party payment processors), delivery addresses, billing history, and order confirmation records.

g) Preference Data
Includes marketing preferences, opt-in/opt-out status, communication consent, and product interests.

4. Legal Bases for Processing Personal Data

We process your personal data in accordance with the following lawful bases, as defined by Article 6 of the GDPR and relevant provisions of the CCPA:

– Performance of a Contract: To fulfill orders, deliver products and services, and provide account management.
– Consent: Where you have given explicit permission for us to use your information (e.g., for receiving marketing campaigns).
– Legitimate Interests: To improve website functionality, detect fraud, and perform analytics, while ensuring such interests do not override your privacy rights.
– Compliance with a Legal Obligation: When processing is required for the fulfillment of legal and regulatory duties.

5. Your Rights

As a data subject under data protection laws, you have the following rights:

– Right of Access: Obtain confirmation of whether your personal data is being processed and gain access to such data.
– Right to Rectification: Request correction of incomplete or inaccurate data held about you.
– Right to Erasure: Request deletion of your personal data, subject to lawful retention obligations.
– Right to Restriction of Processing: Ask us to restrict the use of your data under certain circumstances.
– Right to Data Portability: Receive your data in a structured, commonly used format for transfer to another controller.
– Right to Object: Object to data processing carried out under the basis of legitimate interests or direct marketing.
– Right Not to Be Subject to Automated Decision-Making: Including profiling that has legal or similarly significant effects.

To exercise these rights, please contact us at [email protected].

Residents of California are entitled to specific disclosures under the CCPA, including the right to know what categories of data we collect, request deletion of personal data, and opt-out of the sale of personal data (note: Smart Spark Vapor does not sell personal data as defined under the CCPA).

6. Security Measures

We implement appropriate technical and organizational safeguards to ensure the integrity, confidentiality, and availability of personal data, including:

– End-to-end encryption of sensitive data
– Role-based access controls and administrative permissions
– Regular vulnerability assessments and patching
– Secure data storage and multi-layer access authentication
– Ongoing employee training in privacy and information security

7. International Data Transfers

Personal data we collect may be transferred to and processed in countries outside the European Economic Area (EEA) or the United States. Where such transfers occur, we ensure appropriate safeguards are in place, including the implementation of Standard Contractual Clauses approved by the European Commission and adherence to the U.S.-EU Data Privacy Framework, where applicable.

8. Data Retention

We retain personal data for no longer than necessary for the purposes for which it is processed. Retention periods are defined as follows:

– Account & Profile Data: Retained for the duration of your account and up to 5 years post-deactivation.
– Transaction Data: Retained for 7 years to comply with financial and regulatory requirements.
– Communication Data: Retained for 3 years from last contact.
– Usage & Technical Data: Retained for 13 months for analytics purposes.
– Marketing Preferences: Retained until revocation of consent.

Once data is no longer required, it is securely deleted or anonymized.

9. Cookie Policy

Smart Spark Vapor uses cookies and similar technologies to enhance user experience and analyze website performance. The categories of cookies we may use include:

– Essential Cookies: Required for website functionality, including login and shopping cart operations.
– Functional Cookies: Enhance customization features and remember user preferences.
– Analytics Cookies: Collect anonymized data to understand traffic patterns and browser behavior (e.g., Google Analytics).
– Performance Cookies: Measure responsiveness and site speed to enhance content delivery.

10. Cookie Management and Compliance

Upon your first visit to smart-spark-vapor.com, you are presented with a cookie consent banner, enabling you to accept or manage your cookie preferences. You may update your choices at any time through our Cookie Settings page or by adjusting browser settings.

Our cookie practices are fully compliant with GDPR and CCPA. We obtain your explicit consent before placing non-essential cookies on your device and respect do-not-track signals and user exemptions under applicable data laws.

11. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or process any personal data from individuals under 13. If a child has provided us with personal information without parental consent, we request that a parent or legal guardian contact us at [email protected] to request removal of such data.

12. Policy Updates and Notifications

We reserve the right to modify this Privacy Policy from time to time in accordance with changes in legal requirements, operational practices, or the services we provide. Users will be notified of any material changes through our website or via direct communication, where appropriate. Continued use of smart-spark-vapor.com constitutes acceptance of the updated policy.

13. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data handling practices, please contact us at:

Email: [email protected]
Website: smart-spark-vapor.com

We are committed to upholding your rights and maintaining data transparency. For any privacy-related concerns, we encourage you to reach out so that we may address your inquiries or complaints with the necessary diligence and in compliance with applicable legislation.

Smart Spark Vapor affirms its ongoing commitment to privacy protection and the responsible processing of personal data. Thank you for placing your trust in us.